B123 Managing in the Workplace
Instructions:
- This STMA consists of Four questions, answer ALL questions
- The marks for each part of the question are next to the question.
- Please use the accompanied PT3 form in your submitted answer.
- The format of the submitted answer document must be a Word doc format
Answer ALL four following questions:
Question one: (25 marks) (Word count 200 words)
Imagine you are a manager in an organization and one of your employee is in a meeting with you to discuss a situation that he faces at work:
“Sir, can I have 10 minutes of your time? ….. My name is Racha and I’m facing a problem with one of my colleague Ahmed , we are supposed to be working together on a project to market and sell one of our brands, one of our potential customer was asking for detailed information and presentation of our brand product, Ahmed and myself discussed what to do on the phone the beginning of the week to prepare the presentation and to divide the work between us, I believe that we agreed on who is going to do what in the presentation and on parts of the required written document to be sent to the customer.
The set date to meet with the customer is at the end of the week-after two days- I called Ahmed yesterday to make sure that his part is done to add to my part to complete the document and the presentation, but when I called him to inquire about work, he answered me in a way I didn’t like, and said that some of that we agreed on-in our phone conversation- was not his responsibility and it was my responsibility – although I recall from our conversation- that it is his responsibility not mine.
Also he talked to me in a way – I don’t sir how to describe it- like he is ordering me to do things, this is how I felt it.
I think I did my part and he is not working enough to complete his, and now I have to do his part and it is huge and I can’t finish it in two days or we have to postpone the meeting with the client and might lose the contract.
I feel that I’m being treated in a different way than my other male colleagues in the team, although I work very hard and this not fair to be judged in this way because I’m a female employee.
- Use and apply active listening guidelines to solve this situation- use examples from the case.
- In your opinion why we use active listening in the above situation- use examples related to the case above Part A)
Question Two: (25 marks) (Word count 200 words)
“A system”
Name and explain any system that you deal with in real life, in your explanation use all what you have learned about the characteristics of a system, where all parts must be clear and applied.
Question Three: (25 marks) (Word count 300 words)
- Conduct a research for any issue you chose in real life, shortly describe the issue of your choice and explain which type of data will be collected and why? Also apply two of the investigating methods in collecting the data and mention the advantages and disadvantages of the two tools with examples of your chosen issue.
- Conduct a career audit for yourself whether in your current job or in a future job and apply your personal marketing plan.