Case Study: Spirit Airlines
Is process improvement alone a sufficient response to Spirit’s declining profits?
Process improvement alone is not a sufficient response to when declining profits of Spirit Airlines Company. Therefore, there is a need for the company to adopt another more passenger-friendly answer within the company for people to be more interested. Also, spirit airlines need to reconsider its company niche within the company.
What other changes should Spirit make?
Another change that spirit airlines should make is offering discount to its customers, especially their carry-on bags. They should also consider discounting their seat assignments, including the big front seats.
How can the airline integrate empathy into its dealings with employees and customers? Do you think it would make a difference?
The airline can integrate empathy with its customers by avoiding cancelations and flight delays, which mostly mess up the customer’s schedule. The company should also boost employee satisfaction by solving any dispute which arises. Integrating the company’s empathy among employees and customers will help the company by protecting its revenues, enhancing the company’s reputation, and avoiding huge losses.
What measurable outcomes should Sprit seek during the process improvement effort? Why?
Spirit Airlines should seek measurable outcomes like prioritizing and incorporating the customers’ needs for improvement. This includes taking the complaints seriously and addressing them immediately and well. This outcome will help acknowledge the areas that need improvement to improve the experience of both customers and workers.