Company Description & Evaluation Instructions
Instructions
Part I: Your Organization
Write a brief (150-200 words) summary about the organization you plan to focus on throughout the course. What service/product is sold to whom and for what?
Then, describe the following aspects of your chosen organization:
Problem-Solving Process: Think of a recent issue that you have been made aware of. Detail how that problem was solved using the problem-solving model steps detailed in the text:
- Identify the problem(s).
- Understand the problem’s unique characteristics.
- Define solution requirements – be specific about company policies in place.
- Identify possible solutions.
- Select the best solution.
- Implement the best solution.
- Observe and evaluate the solution’s impact.
Culture: Describe the culture in your organization. How does this culture contribute to the customer service provided to customers?
Customer Base: Describe your customer. What are their consumption practices? Payment practices? What are their expectations? How does your company support differences in consumers?
Empowerment: How are employees empowered at your organization? Examples of empowerment? How are customers empowered?
Co-Production: Describe the existence of co-production practices in your business. Does it depend on the situation? Provide an example of its use/non-use.
Negotiation: Are there procedures in effect that allow for negotiation?
Part II: Evaluate
Evaluate the effectiveness of each point described above.
- How does your problem-solving process and your systems of empowerment relate to your customer base?
- How would you describe the relationship representatives of your company have with your customers? Why?
The paper should be 1-2 pages in length, double spaced with a font size not larger than 12 point, New Times Roman. Correct APA formatting is required, including proper references and in-text citations.