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Human Resources management & Technology

Chapter 3 Human Resources Management and Technology

Learning Objectives (1 of 2)

1. Explain trends in the nature of work and the relationship these have with technology or automation.
2. Discuss the strategic importance of technology in HRM.
3. Describe the impact that HR technology has on the role of the HR professional and the resulting three major changes to the role of HR.
4. Define HRIS and describe its main components
5. Explain the key functions of an HRIS and its strategic importance.
6. Analyze the use of HR audits and metrics to assess talent management issues.
7. Describe the three-step process involved in selecting and implementing an HRIS.
8. Discuss what is meant by e-HR and the benefits of web-enabled service applications

Trends in the Nature of Work (1 of 3)

Automation reduces need for manual labour:

• Boom in service-based economy.
• Manufacturing moving to low-wage countries.
• Higher productivity from automation.
• Just-in-time manufacturing links to immediate consumer needs.
• Increase in Internet-based ordering reduces inventory needs.
• ICT (Information and Communication Technology):

Transforming businesses:

• Positive impact on productivity.
• Workers’ flexibility and integration.
• Decrease in centralization.
• Up-to-date information for decisions making.

Negativeaspects of ICT:

• Interruptions reduce productivity.
•  Waste of time on Internet.
•  Lack of incentives and job dissatisfaction.
•   Increased job stress.

Knowledge work and human capital:

• Humancapital:
• Knowledge, skills, and abilities (KSA) of employees.
• Most important skills:
• Critical thinking and problem solving.
• Information technology applications.

Human Resources Management and Technology (1 of 3)

Strategic Importance of Technology in HRM:

• Technology is used to attract, hire, retain, and maintain talent.
• Support workforce administration and optimize workforce management.
• Resides in different types of human resource information systems (HRIS).
• Used by various stakeholders and accessed in different ways.

Strategic Importance of Technology in HRM:

• Use of technology will enable HR to achieve three key objectives:
• Strategic alignment with business objectives.
• Business intelligence by providing users with relevant data.
• Effectiveness and efficiency by reducing lead times, costs, and service levels.

Human Resources Information Systems (HRIS) (1 of 9)

HRIS:

• Integrated systems used to gather, store, and analyze information regarding human resources.

• Software applications that work with electronic databases.
• Ensure efficiency and effectiveness of the workforce.
• Data warehouses provide data optimization.

Relationship between HRM and HRIS:

• Enhance decision-making through decision support systems:
• Extract data that is relevant, useful, timely, and accurate.
• Metrics (workforce analytics):

Statistical measures of impact of HRM.