Management Practicum: Hospitality Industry
Instructions:
Part A: Reflective Essay (2,500 words) – that addresses the following key points;
- A brief overview of your organization and position (Night Audit/Front Office/Guest Service Agent/Room Division).
- Your performance as it relates to securing your placement, particularly the preparation, application and selection process.
- Critical evaluation your induction and training processes into the organization and related department.
- Identification and comparison of your department’s operating objectives and their alignment with the organization’s overall objectives. Critique of the overall performance concerning departmental and organizational objectives.
- Recommendations for improvement of the recruitment, induction and training process of the organization.
Part B: Report (2,500 words) – that addresses the following key points:
- Critically analyse how your department’s (Night Audit/Front Office/Guest Service Agent/Room Division) internal and external stakeholders contribute toward the department and hotel’s objectives. Draw conclusions from your experience and rely upon academic sources to explain and justify the importance of these relationships.
- As an internal stakeholder, critically reflect on your performance and contribution toward the department and hotel’s objectives. Consider the following in your response:
- Your key strengths; Gallup Strengths: Futuristic, Responsibility, Discipline, Focus, Competition)
- Areas of overall performance that could be improved;
- How your placement has contributed to your leadership behavior
- A justification of your long term (three to five year) career goals and your strategy to achieve them
Minimum 12 Academic Journal References