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MNG01222 Facility Risk Management

MNG01222 Facility and Risk Management for Hospitality Operations

Objective

Examines organisations’ procedures to manage facilities and risks in hospitality industries. This knowledge is needed to protect guests from safety hazards and organisations from loss of profits. The unit evaluates how tangible aspects of hospitality products are determined to be feasible in different contexts. It estimates the need to introduce strategic facility management measures for the benefit of operational efficiency. Examines risk management processes and their potential to protect physical, non-physical, financial and human assets.

Unit content

1. Introduction to Facility and Risk Management
2. Venue Design
3. Managing Departmental Facilities
4. Maintaining Operational Facilities
5. Asset Management
6. Risk and Hazard Control Processes
7. Risks to Physical Assets
8. Risks to Financial Assets
9. Work Place Safety
10. Emergency Management
11. Security Systems

Assessment Details

Assessment 1: Report

This assessment is for these students only: Melbourne – Hotel School; Sydney – Hotel School.

Report Individual 1, 2, 5 Graded N/A 15% 250 Words

Prior to commencing this assessment you will need to select a venue to assess. This venue will be used for all three assessments in this subject. If you currently work in a hospitality venue, then it is recommended to choose this because of ease of access. Otherwise, you can choose a venue you are familiar with and have relatively easy access to. The venue MUST be in Australia, in the city in which you live – unless otherwise authorised by the Unit Assessor. It is beneficial if you are able to speak with the proprietors/managers to gain proprietary information. Additional help regarding the selection of your venue will be provided in the assessment section and by your tutors.

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There are two parts to this Assessment which assess the learning in Topics 2–5.

Part 1: Case History (250 words)

You are required to write a brief case history of your chosen venue, and this should be considered as a prelude to Assessment 2. The case history should include:

• a description of the venue, its location, size and purpose
• a history of the site, including any refurbishments or improvements. Providing values for
  these will add context and value
• current operating condition and maintenance schedule of the venue
•  a floor plan for the relevant Venue Condition Assessment

Part 2: Create a blank Venue Condition Assessment form, using the Microsoft Excel spreadsheet provided

A VCA form is a record that allows the assessed condition of a venue to be measured. Its format is open to interpretation, however, a standard format may include:

• a table or spreadsheet in landscape format
• a vertical menu on the left hand side that covers critical components of the venue. Section headings may include, for example, structure, fixtures and fittings, equipment, services. Details of each section should then be listed
• a horizontal menu across the top will list how the venue will be assessed/evaluated and must include at least one theoretical framework.

You have been provided with a draft VCA form in Microsoft Excel format. This can be found under “Forms and checklists” on the learning site. For this assessment task, you need to spend time conducting a visual audit of the items in the venue that you will report on for the second assessment task. Thus, in the spreadsheet for this assessment task, you simply need to list all the facility assets (walls, tables, refrigerators, ovens, coffee machines, etc.) in the left column of the VCA form.

NB: Do not undertake the actual assessment now. You are designing the form that will be used in Assessment 2 when the actual VCA will be conducted. You will have the chance to adjust the form between Assessments 1 and 2 after you receive feedback. MNG01222 Facility Management

NB: There is no need for a Recommendations section in this report.

Assessment 2: Report

This assessment is for these students only: Melbourne – Hotel School; Sydney – Hotel School

This assessment requires an analysis of both the design and the condition of a venue. It assesses the learning in Topics 2–5. The assessment should be written in an Executive Report format and there are two main parts in the body of this assessment. The venue MUST be in Australia, in the city in which you live – unless otherwise authorised by the Unit Assessor.

Part One: Venue Design Analysis (~750 words)

Using the theory in the readings and the study guide, explain the importance of venue design, and analyse whether proper design principles have been applied to your chosen venue.

• Has the intended purpose of the design been achieved?
• Have the objectives of the various stakeholders been met?
• Are there other considerations that were, or should have, been made in the design of the
  venue?

Part Two: Venue Condition Assessment (~750 words)

Using the theory in the readings and the study guide, explain the rationale behind a Venue Condition Assessment based on:

• the theory, as well as
• the objectives – why we use it,
• challenges – why sometimes it is hard to obtain the information, etc. and
• benefits associated with such an appraisal.

Assess the condition of your chosen venue using the VCA form created in Assessment 1 (if necessary, with modifications after feedback).

The purpose behind a venue condition analysis is to provide recommendation to management about assets that may, for example, be nearing the end of their life cycle and will need replacement, or assets that may be damaged and require repair. As such, your VCA assessment must include recommendations that are succinct, yet provide enough details for management to act.

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Assessment 3: Report

This assessment is for these students only: Melbourne – Hotel School; Sydney – Hotel School.

This assignment requires you to consider the risks to physical, non-physical, financial and human assets (detailed individually at your venue). It assesses the learning in Topics 6–10. The assessment should be written in an Executive Report format and there are two main parts in the body of this assessment. The venue MUST be in Australia, in the city in which you live – unless otherwise authorised by the Unit Assessor.

Part One: The notion of Risk (1,000–1,500 words)

Using the theory found in the readings and the study guide, critically evaluate the concept of “Risk”. For instance, what is it? What is subject to risk? Why is it considered essential for a hospitality business to implement a risk management process?

Part Two: Venue Risk Analysis (1,000–1,500 words)

This section requires you to demonstrate your understanding of how to practically apply a risk management process by conducting a risk assessment of a venue. It is suggested you use the venue selected for Assessments 1 and 2. MNG01222 Facility Management

There are two critical components to this part:

1. A Risk Ranking System – this is the “how” risks will be assessed. This section requires you to describe and justify the RRS that you will use for your assessment.
2. A Venue Risk Analysis (VRA) form – this is the tool used to measure risk.

Venue Risk Analysis Form

• You need to create a form using a table format or Excel spreadsheet – a draft template
  has been provided under “Forms and checklists” on the learning site.
• The left-hand side should display a menu of identified risks. Between 9–12 risks should
  be identified, covering the range of asset types.
• The Horizontal banner should categorise the different measures of Risk, according to
  one of the models you have already evaluated.

NB: The words “assessment” and “analysis” are used interchangeably and, for the purpose of the report and explaining the process of identifying and measuring risk, the two words are considered to have the same meaning.