Organisational Dialogue: Theory & Practice
Length: 1,300 words max. This does not include your reference list.
Purpose
- The purpose of the task is to demonstrate your understanding of what you have learned about business communication (SLO 1) and to communicate this in writing clearly and fluently (PLO 3.1).
Task:
- In weeks 2, 3 and 5 you are required to write 200-300 words critically reflecting on what you have learned from the subject materials for each of these weeks, and how this relates to professional practice. Your learning log must respond to the following questions:
Week 2: The critical incident
- Describe an experience or ‘critical incident’ you have experienced or witnessed in a workbased setting, involving an aspect of poor communication. You may draw on experiences you have had as an employee, as a customer or simply as an observer of organisational life. How did you feel about the incident? Given your insights from the subject’s learning materials – why was the communication so poor and how could it have been improved?
Week 3: Relevance to business
- How does dialogic communication differ from what you have experienced in the past, for example in previous or current workplaces, university, social life, your home country, etc.? Drawing from the subject’s learning materials, reflect on why it may be important to promote dialogue in an organisational context from a business perspective.
Week 5: Your business communication skills
- In engaging with the subject’s learning materials, what insights did you gain for the development of your own intercultural communication skills in work-based settings? How can these insights inform the way you communicate with people from different cultures in the future?