Performance Driven & Knowledgeable Administrative
PROFESSIONAL SUMMARY
Performance driven and knowledgeable Administrative Professional/Manager. Possess extensive knowledge in business operations, leadership, and team building. Accomplished measurable results while leading teams as well as being a team member in a dynamic, fast-paced environment. Currently pursuing an MBA degree and possess a comprehensive background in administrative positions derived from conducting domestic and global operations, with the ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions. Recipient of awards for outstanding performance and professionalism. Diversified skill sets in client relations, human resources, and project management.
PROFESSIONAL EXPERIENCE
2017 – 2021
Personnel Specialist
- · Prepared and route naval correspondence, administrative messages and reports. Maintained financial records, publications, and service records. Performed clerical, personnel security, and general administrative duties, including typing and filing.
- · Managed the completion of 2,260 correspondence items, performance evaluation reports, directives, and awards in support of 508 military, civilian, and contractor personnel across 24 detachment sites, reducing processing time by 35%.
- · Provided input to the Admin Officer on issues related to Navy pay and personnel within the command as the appointed Command Pay/Personnel Administrator, and facilitated Navy pay and personnel transactions for command personnel on the behalf of the pay and personnel supporting organization.
- · Counseled personnel regarding permanent change of station, separation entitlements and policies, and education and training opportunities.
2016 – 2017
Human Resources Associate
- · Assisted with determining best practices as they aligned with the company goals and objectives and collaborated with internal and external partners to analyzed existing programs and reviewed potential areas of improvement.
- · Supported Human Resources Team by scheduling and conducting candidate interviews for positions. This includes in-person interviews and the coordination of travel arrangements when needed.
- · Partnered with managers to identify and resolve performance issues through coaching, performance improvement, corrective action documentation, and terminations.
- · Helped designing and implementing people strategies across the organization and participated in HR project work, such as the development and improvement of human resources initiatives.
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Benefits Administrator 2015 – 2016
- Responsible for vendor management and administered various benefit program and resolved escalated issues relating to benefits.
- Prepared and set up meetings designed to help employees obtain information and understand company benefits and other related incentive programs; ensure distribution of required employee notices.
- Performed administrative, analytical and customer service duties in support of the benefit programs.
- Processed transactions related to Qualifying Life Event changes, retiree enrollment and creditable coverage letters.
Research Assistant 2014 – 2015
- · Supported preparatory recruitment activities, specifically university ethics application, preparing information sheets and consent forms including accessible versions for people with aphasia.
- · Recruited participants for nominal groups, people with aphasia family members and e-Delphi studies.
- · Conducted a systematic literature review of family dyad communication partner training intervention and extract data.
- · Supported the patient and public involvement (PPI) group throughout the project.
Operations Manager 2010-2013
- · Overseed the general operation of the firm, the receptionist, file clerks and maintenance of files.
- · Directed and supervised 3 staff responsible for processing, verifying, and maintaining legal documents, to include: training, performance evaluations, and employee absences.
- · Managed the entire Human Resources function, including staffing, recruiting, compensation, payroll, employee relations and performance management.
- · Managed the firm’s workflow and contracts with clients and ensure the client’s needs are met.
EDUCATION
Student, Master of Business Administration,
Master of Arts in Diplomacy & Foreign Policy, City,
Bachelor of Science, International Law & Diplomacy,
TECHNICAL SKILLS
Software: Microsoft Office, Excel, PowerPoint, Outlook
Operating Systems: Mac / Microsoft Windows