Strategic Quality and System Management
Answer the following questions and each question should have half a page answer (125-130 words). In text-citation and references are required.
1. What are barriers to quality in a manufacturing setting? In a service setting?
References for Question 1.
2. Choose three of Deming’s 14 Points and discuss the following for each: why is it important? What makes it difficult to incorporate?
References for Question 2.
3. Juran focused on the process of quality throughout the organization. One barrier he focused on was different languages being used throughout a system. What are some examples?
References for Question 3.
4. Which founder’s (Deming, Juran, or Crosby’s) philosophy seems to be most accepted within industries today?
References for Question 4.
5. How is Six Sigma different from other quality frameworks we discussed? What are the benefits and limitations of using Six Sigma to guide process improvement compared to those other frameworks?
References for Question 5.
6. What are examples of companies or systems that went from low quality/low profit to high quality/high profit? What are examples of companies that have the transformation in the other direction (high quality/high profit to low quality/low profit)?
References for Question 6.
7. How can balanced scorecards be used effectively? How can they be misleading?
References for Question 7.
8. Discuss how SWOT analysis can be used to strengthen a company’s strategic plan. Cite examples.
References for Question 8.