West Coast Transit Case Study
The purpose for this assignment is analyze methods of poor communication and its effect on motivation, teamwork, and effective conflict management and resolution.
Write a paper (1400 words) in which you address the following based on the information provided in the “West Coast Transit Case Study” resource.
- Describe the three criteria for evaluating effective team/group work (as stated in the textbook) and use the criteria to analyze the effectiveness of the team.
- Review each of the five stages of group formation. Determine what stage(s) are evident in the case and provide a justification of your response.
- Apply Schein’s three behavioral profiles to specific members of the team. Identify how the profiles are demonstrated in the case.
- Evaluate whether the communication among the participants in the case was effective or not. Justify your answer by considering any existing barriers to communication.
- Review the two main types of conflicts described in the textbook. Explain how each type of conflict is evident in the case.
- Propose how Denson should resolve the conflict in this case using one direct conflict management approach. Explain your response.
- Additionally, propose an indirect conflict management approach. Explain your response.
- Identify one specific leadership activity and one specific maintenance activity that should be encouraged. Identify the most significant disruptive behavior that should be discouraged.
- Identify a significant motivational problem experienced by each individual: Jing, Mahonney, and Tanney. Describe how Denson should motivate each person. Be sure to provide a specific motivational suggestion for each person based on their motivational needs. Ensure that you have at least one suggestion from each of the motivational theory/techniques: content theories, process theories, and reinforcement strategies.