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Assessment: Improvement & Innovation project

Part A

Provide answers to all of the questions below:

1. Outline two methods for conducting cost-benefit
2. Describe two creativity theories and their application to workplace
3. Describe the diffusion of innovation theory and why a manager implementing an innovation may find this theory
4. Outline the concept of a learning
5. Explain the concept of shared vision as an important organizational learning
6. Explain the concept of team learning as an important organizational learning
7. Identify and discuss in detail five quality management and continuous improvement
8. Discuss the implications for businesses of Kotter’s 8-Step change model for transformational change.
9. Explain the purpose of the ISO 9000 Standards for Quality Management and the standards that are
10. Describe the concept of risk as identified in the Australia/New Zealand Standard for Risk Management (AS/NZS ISO 31000:2009).
11. Describe the concept of risk management and outline the factors that make a risk management system successful and the factors that may inhibit effective risk
12. In your own words, describe the seven steps in the risk management process as outlined in AS/NZS ISO 31000:2009.
13. Identify and outline three different sustainability practices common in Australian

Woodhouse Recruitment is based in central Melbourne and is a recruitment agency offering recruitment services, including sourcing, screening and selecting candidates to meet clients’ requirements. The company was established in 2010 by Simon and Petra James, a husband-and-wife team who are the Directors of the company. The company also employs a receptionist, five recruitment consultants and an Administration Manager. The agency plans to recruit a further 2 new consultants to start with the company in early 2018.

The company specialises in the recruitment area of Administration and Office Support, Accounting, IT and Sales and Marketing for both permanent and temporary staff. The company sees its point of difference as being an owner operated, boutique recruitment agency. The company currently has approximately 30 clients who regularly use their services.

At a recent management team meeting, the management team (the Directors, Administration Manager and the Senior Recruitment Consultant), discussed the need to implement systems and processes for continuous improvement and innovation into the company. This is in part based on the need to stand out from the competitors in an industry where there are a large number of recruitment agencies. A number of issues were discussed at the management meeting, which the management team feel need further exploration as part of introducing continuous improvement systems and innovations.