Case Study: Nostalgia Marketing
Nostalgia Marketing Brings Memories Back
Many different marketers, from cat-food manufacturers to insurance firms, are evoking positive memories of the past to capture the imagination of consumers through nostalgia marketing. Whether they’re bringing back old jingles, slogans, images, logos, characters, or brands, marketers want to jolt consumers’ memories. Feeling pressured by today’s fast-paced, high-tech world, many consumers are receptive to familiar ads and products they associate with their younger days and bygone times they remember fondly.
Meow Mix cat food, owned by Del Monte Foods, recently resumed the use of its decades-old advertising jingle, after a 16-year hiatus. The jingle is a series of “meows” set to a simple tune that plays as viewers watch cats “mouth” the words during the commercials. “The Meow Mix Jingle brings back a sense of nostalgia and is a classic advertising spot that many people can even recite by memory,” explained the brand’s marketing director. The jingle is so memorable that 50 percent of consumers surveyed before the new ads aired said they had heard the jingle during the previous 18 months, even though it had not been used for more than a decade.
Comic-strip characters from the 1960s are helping MetLife appeal to consumers who smile when they see Charlie Brown, Snoopy, and other Peanuts characters in the insurance company’s ads and social media posts. Before debuting a new commercial during the Super Bowl, MetLife used its Facebook page to post “comments” by Peanuts characters. After the game, MetLife posted additional character scenes online to keep the buzz going. Why use nostalgia for Snoopy to market life insurance? “It definitely takes people back, and we wanted to start a dialogue,” says a company executive.
Volkswagen, Audi, and other car companies frequently play on nostalgia for old rock songs to reach target audiences. One Volkswagen commercial recently featured a 1960s James Brown hit, while an Audi ad featured a 1980s song by Echo and the Bunnymen. H&M has marketed its men’s clothing with hit songs from the past such as the Animals’ Don’t Let Me Be Misunderstood. Nostalgia for childhood snacks has helped Cadbury market its Wispa chocolate bar and Nestlé market its Kit Kat bars.
The long-running TV program Mad Men, which focused on characters rising in the advertising industry of the 1950s and 1960s, provided numerous opportunities for advertisers to evoke nostalgia for the period. Unilever created retro-look commercials to air in Europe during the program’s fourth season. During the U.K. premiere of Mad Men’s fifth season, Sky Atlantic ran well-known British TV commercials from the 1960s for Fairy Liquid, Tetley Tea, and other brands, heightening viewer anticipation for a nostalgic look back at ads they hadn’t seen for many years.
When the U.S. magazine Newsweek put Mad Men on its cover, it suggested that advertisers submit ads with a 1965 look. That issue included a Spam ad with flower-power colors and fonts; a Dunkin’ Donuts ad with 1960s images of the donut shop; a Hush Puppies shoe ad based on the company’s actual 1960s ads; a new Mercedes-Benz sports car advertised in 1960s style; and a reprint of a 1960s Johnnie Walker Red liquor ad. Media coverage of the issue and its special ads increased sales and boosted traffic to websites where the ads were posted, adding a 21st-century angle to the 20th-century nostalgic appeal.
Case Questions
1. Using the concepts in this chapter, explain why Meow Mix would return to its old advertising jingle 16 years after the company stopped using it.
Meow Mix may have decided to return to its old advertising jingle 16 years after the company stopped using it because the jingle has strong associations with the brand in the minds of consumers. This type of nostalgia marketing can be effective because it evokes positive memories and emotions in consumers, which can increase brand loyalty and positive associations with the product.
2. What role do episodic and semantic memory play in the use of nostalgia marketing?
Episodic memory and semantic memory play different roles in the use of nostalgia marketing. Episodic memory refers to personal memories of specific events and experiences, while semantic memory refers to general knowledge and facts. In the case of Meow Mix, the old advertising jingle may evoke memories of specific events or experiences that consumers had while hearing the jingle, while the brand itself may be associated with general knowledge and facts about cat food.
3. How is MetLife’s use of Peanuts comic-strip characters in its ads likely to affect consumers’ schemas? Would you have these characters posting on Facebook as part of the campaign? Why or why not?
MetLife’s use of Peanuts comic-strip characters in its ads is likely to affect consumers’ schemas by reinforcing positive associations with the brand. Schemas are mental frameworks that help us make sense of and organize information. Seeing the Peanuts characters in MetLife’s ads may trigger positive memories and emotions in consumers, which can help to create a favorable schema for the brand. As for posting the characters on Facebook as part of the campaign, it could be effective because it allows the brand to reach a wider audience and allows for more interactive engagement with consumers. However, it would be important to consider the specific goals and target audience of the campaign, as well as potential risks and limitations, before deciding whether to include Facebook as a part of the campaign.