Operations and Project Management Paper
Please see the Word and PDF docs below, where you are asked to answer three questions after watching a video and reading an article.
Watch the following video and read the attached news article (from Feb 21, 2020) prior to answering the following questions:
https://www.youtube.com/watch?v=RDoXYbIroSA
- What efforts are taken by CVS and Walgreens with the aim to achieve highest productivity levels for the pharmacists?
- How would you assess the use of practice of promise time and high customer service as the metrics to evaluate the performance of the pharmacists?
- In a sample of 200, a 91.5% non-defect rate was found for the Owasso CVS pharmacy. What do you think about this rate? Would this rate allow for the pharmacy to qualify for the specifications of Oklahoma’s board and of the patie