Recycling Quality Case-Study Paper
Instructions
- Who are the customers within the municipal recycling supply chain? Start by creating a SIPOC diagram centered about the MRF. Note both material and information components.
- What are the key objectives of the municipal recycling process and how could they be measured?
- How may the three approaches to quality as personified by Deming, Juran, and Crosby be applied to the situation at the MRF?
- Take the position of Perry and decide where to focus his efforts: the suppliers, the process, or the customers. How did you make the decision?