Understanding People in Organizations
Q1. On completion of week 4:
- Discuss the use of rational and bureaucratic approaches to the organisation of work at Insure-You and its impact on organisational behaviour at the call centre. Using examples from Re-Call to illustrate your points, how could any negative impacts of rational work design be overcome?
Q2. On completion of week 6
- Evaluate the use of personality testing in the recruitment process at Insure-You and Re-Call. What are the advantages and risks of this type of testing and how could the use of the tests be improved?
Q3. On completion of week 8
- Compare the approach to and effectiveness of leadership and teamworking at Insure-You and Re-Call.
Q4. On completion of week 10
- Use behavioural learning theory to outline how you could improve the approach to staff training at Insure-You. What could be the limitations to this approach?
Q5. On completion of week 12
- How effectively has the introduction of new technology been managed at Insure-You? With reference to relevant research and examples from Re-Call, how could Insure- You improve its approach to managing change?
All answers must be:
- Between 600 and 800 words long. (NOTE: 800 words is the MAXIMUM word limit for each answer. There is no +10% allowance on these questions.)
- Supported with relevant literature using the Harvard Referencing system. This requires citations (references to relevant literature) within the answer itself which then must also be listed in full in a reference list at the end of your work. You may choose to place a reference list at the end of each question OR at the end of the full portfolio. Work will not be awarded a pass grade at this level of study without a clear demonstration of this skill.
- Compiled into a SINGLE word document containing ALL answers which is uploaded into the assessment link on blackboard.
- Add in text citations from books and articles and a final page with all the references used in harvard reference
For the final submission you must:
- Submit all FIVE completed questions.