Restaurant Rescue Presentation: Kukai
Assignment Content
This signature assignment is designed to align with specific program student learning outcome(s) in your program. Program Student Learning Outcomes are broad statements that describe what students should know and be able to do upon completion of their degree. The signature assignments may be graded with an automated rubric that allows the University to collect data that can be aggregated across a location or college/school and used for program improvements.
Scenario:
As a highly sought after operations management consultant, you have been approached to rescue a struggling restaurant. After becoming familiar with the restaurant’s background, culture, and operations, you are asked to provide answers and recommendations to help the restaurant thrive.
Your report to the owners should be very detailed, and you should always include the rationale for any recommendations you make, especially when there is cost associated with your recommendation.
The presentation to the owners should be persuasive; it should convince them that your analysis and recommendations will actually succeed.
Read the background provided for the Air and Sea (Kūkai) Restaurant and answer each section’s question(s).
Write a 1,050- to 1,400-word paper that answers the questions poised and sets forth recommendations to rescue the restaurant.
(Prepare an 8- to 10-slide Microsoft® PowerPoint®
Remember to summarize the recommendations to rescue the restaurant.
Format your presentation consistent with APA guidelines.
Background and Strategy
Kukai Restaurant is an Air & Sea Restaurant. The restaurant offers a menu range including sea and bird foods. Kukai Restaurant’s vision is “to offer consumers with various eatable cuisines across all parts of the globe.” Last year, Kukai Restaurant had sufficient employees. However, this year, they have been operating with one waiter, one chef, and one bar tender. Due to this, their employees have lost work morale, become dissatisfied, and are demotivated. Overall customer service has become low. This is a challenge to Kukai Restaurant due to the adverse impact it has caused on the consumers choice for the Restaurant. Customer retention has become pathetic. Over the last two years, Kukai Restaurant’s revenues have dropped to $2.8 from $3 million.
Service Design and Supply Chain Management
Service design: Service design would be challenging for Kukai Restaurant because of clientele inconsistency. As a result, Kukai Restaurant would be compelled to continue purchasing a variety of food products in large quantities from the local vendors, and this would create waste.
Supply Chain Management (SCM): This strategy can be recommended to steer top improvements in the Restaurant’s supply chain network. A perfect strategy would be to first monitor consumer arrival times and note which orders (menu) are popular. By implementing this strategy, Kukai Restaurant would avoid guesswork as far as menu preparations are concerned. By finding out the most popular options, the Restaurant would be well-positioned to reduce waste by ordering smaller supplies.
Quality Control & JIT/Lean
Examine food waste data and display X-bar and R Bar charts here.
Recommend ways to reduce food waste.
Quality control is vital for any Restaurant particularly in the business of food suppliers. Averagely, Restaurants dispose at least 50 pounds of food on daily basis. Due to this, Restaurants must find and experience strategies of reducing food waste. For Kukai Restaurant, some recommendations to reduce food waste include donation of leftovers, good inventory management, good inventory labelling, reducing use of plastics, and recycling. In the case of Kukai Restaurant, there are several ways they can reduce food waste. First is recycling vegetable oil for biofuels. Second is reducing the use of plastic bags which can also help them cut and avoid costs. Third is inventory labelling. Fourth is ensuring good inventory management. All these strategies would help Kukai Restaurant reduce food waste in the restaurant. By implementing these recommendations into use, Kukai Restaurant would explore other opportunities.